When we moved into this apartment our landlord (it's a husband/wife team) said that he would install laundry in our apartment. Awesome. But he got to looking at it and it would be really difficult to put it directly into our apartment. He asked if it would be alright if he could install laundry next door and give us access to it for free. I said that would be fine. It would actually be less expensive to us since we wouldn't be paying the hydro on it. He said it would be installed mid-December.
The landlady e-mails me a bit after we move in saying that laundry would be installed next door and that we would have to pay $4 per load and it would be based on the honour system, we would pay them cash for the amount we used at the beginning of every month. I e-mailed her back saying this was different from what her husband was saying earlier. She checked in with him and apologized but mentioned that we would still be charged if the water usage was too high.
So mid-December rolls around and I e-mail them asking when we can expect to have laundry. She says she will drop us off a key. Great...except once she does I check the place and it's a coin laundry shared with 5 other apartments. I e-mail her back saying I thought we had agreed laundry would be free to us for one year. She replies saying things like, "as you may recall we gave you a brand new out of the box stove and fridge, as well as completely renovated your bathroom." I appreciated all of those things but never asked for or expected them. She goes on to say that laundry will be installed at their schedule and at their expense and if we choose not to use the laundry facilities that they provided that we can simply return the key to her.
Ugh. Extremely frustrating since I have been doing laundry at the laundromat in town which is inconvenient and I was hoping we would have access to free laundry soon. I haven't replied to her yet and am not too sure as to how to respond. D thinks they are never going to install laundry for us. I want to ask when we can expect it to be installed but don't know if I should respond at all. Her husband is way nicer to deal with. Any ideas on how to reply?